Terms & Conditions

TERMS AND CONDITIONS OF RENTAL

1 Introduction

1.1 This contract (Rental Contract) to hire a Vehicle from Anis Car & Truck Rental consists

of:

(a) the agreement (Rental Agreement) You have signed to hire the Vehicle from Us;

(b) these Terms and Conditions or rental (Terms and Conditions); and

1.2 The Rental Contract is governed by the laws of New South Wales and You agree that

courts in that state have non-exclusive jurisdiction to determine any dispute that arises

between You and Us.

1.3 The Australian Consumer Law applies to the Rental Contract and it provides You with

rights that are not excluded, restricted or modified by the Rental Contract and any provision

in this contract is subject to the specific protections and guarantees in that and any

corresponding Federal, State or Territory legislation.

1.4 We may use electronic signatures as a means of entry into the Rental Contract. When You

insert an electronic signature You consent to the use of this means of acknowledgment and

acceptance of these Terms and Conditions and Your obligations under the Rental Contract.

2 Vehicle Condition and Return

2.1 The Vehicle that is delivered to You is in good operating condition and of acceptable

quality.

2.2 You must return the Vehicle:

(a) on the date and by the time specified in the Rental Agreement;

(b) to the rental location specified in the Rental Agreement; and

wear and tear, and

(d) with all of its tools, tyres, accessories and equipment.

2.3 We must be notified and agree to any extension of the period of hire beyond that stated on

the Rental Agreement in advance of the return date and time. If the Vehicle is not returned on

the date and at the time specified in the Rental Agreement or as extended by Us, We will

make reasonable attempts to contact You, but if the location of the Vehicle is unknown We

will report the Vehicle to the police as stolen.

2.4 If the Vehicle is returned to Us early there will be full refund of remaining rental.

2.5 If the Vehicle is returned more than one hour after the time set for its return in the Rental

Agreement the rates specified in the Rental Agreement will not apply and You will be

charged additional standard hourly rates up to one full day’s standard rental and a further full

day’s rental for each 24 hour period or part thereof until the Vehicle is returned to Us.

2.6 One way rentals may be available at an additional fee but must be agreed by Us and noted

on the Rental Agreement prior to the commencement of the rental.

3 Unauthorised and Prohibited Use

IMPORTANT NOTICE: A breach of any part of this clause 3 is a Substantial Breach of the

Rental Contract. See clause 10 for further details.

3.1 The Vehicle must only be driven by a person:

(a) who is identified on the Rental Agreement or has been agreed by Us in writing prior to the

commencement of the rental;

(b) whose driver’s licence is issued in an Australian state or territory or who holds an

international licence (with a valid International Driving Permit or an approved translation into

English if the licence is not issued in English);

(d) whose driver’s licence has not been cancelled or suspended within the last three years;

(e) who has held a driver’s licence for no less than three years;

(f) who is not less than 21 years of age; and above 74 years old;

(g) who has not given a false name, age, address or driver’s licence details.

3.2 The Vehicle must never be:

(a) driven on Unsealed Roads unless authorised by Us in writing or on the face of the Rental

Agreement prior to the commencement of the rental;

(b) driven off road;

(d) driven through flood waters or on any road that has been closed by the police or a

government or statutory authority;

(e) driven above the Snow Line;

(f) used to carry any dangerous, hazardous, inflammable, explosive or corrosive materials or

substances in quantities above that used for domestic purposes;

(g) used to propel or tow any vehicle, trailer, boat or other object unless We have authorised

such use in writing prior to the commencement of the rental;

(h) used to carry any greater load and/or more persons than is lawful or use in a manner or

purpose other than for which the Vehicle was designed and constructed;

(i) used for racing, hooning, pacemaking, reliability trials, hill climbing or testing in

preparation for those purposes;

(j) used to carry illegal drugs or substances;

(k) driven in a reckless or dangerous manner;

(l) driven in an unsafe or unroadworthy condition; or

(m) used for any illegal purpose.

3.3 The Vehicle must never be:

(a) modified;

(b) damaged deliberately or recklessly; or

3.4 The Vehicle must never be:

(a) used to carry persons for hire or for rideshare purposes; or

(b) used to carry any animal or pet, except assistance animals, unless authorised by Us in

writing on the face of the Rental Agreement before the commencement of the rental.

3.5 The Vehicle must never be driven by any person:

(a) who is intoxicated or under the influence of alcohol or drugs;

(b) who has a concentration of drugs or alcohol that exceeds the limit prescribed by law in the

state or territory where the Vehicle is driven;

that concentration where it is an offence to be in control of, or drive, or be in charge of, the

Vehicle; or

(d) who has failed to undergo any breath, blood, urine or oral fluid test or drug impairment

assessment.

4 Your Obligations

IMPORTANT NOTICE: A breach of clause 4.4 is a Substantial Breach of the Rental

Contract. See clause 10 for further details.

4.1 At the commencement of the rental and before collecting the Vehicle You must:

(a) present Your driver’s licence and that of any Joint Hirer and permit copies of the drivers’

licences to be made and kept by Us; and

(b) pay Us the anticipated Rental Charges.

4.2 Joint Hirers are jointly and severally liable under the Rental Contract.

4.3 Credit card surcharges apply to all payments made by Credit or Debit card and a copy of

Your Credit or Debit Card will be kept for a reasonable period after the end of the period of

hire.

4.4 You must take reasonable care of the Vehicle by:

(a) preventing it from being damaged;

(b) making sure it is protected from the weather;

(d) making sure that it is not overloaded or overheight.

4.5 At the end of the rental You are liable for and must pay Us:

(a) the balance of all rental charges specified on the Rental Agreement;

(b) an amount up to the Damage Excess as required by clause 5.3;

4.6 You must not smoke in the Vehicle and You must prevent any passenger from doing so

and You must pay

for the additional cleaning cost if this condition is breached.

4.7 You must pay:

(a) all speeding and traffic fines and infringements and parking fines incurred during the

period of the hire or until such later time as the Vehicle is returned to Us;

(b) all charges imposed for the release of the Vehicle if it has been seized by a responsible

authority; and

4.8 We encourage customer to use their own E-Tag while using toll roads otherwise

(a) Toll nomination charge of $2.00 inc GST applies each nomination.

(b) Customer will be liable to pay all the tolls amount during the rental period.

4.9 You must also pay an administration fee of $250.00 inc GST for the administrative costs

of:

(a) claims administration when there is Damage to the Vehicle, there is a claim for third party

loss or the Vehicle has been stolen;

(b) arranging additional cleaning of the Vehicle; and

4.10 If You do not pay any amount due and payable to Us pursuant to this Rental Contract

within 30 days of the due date, You must also pay Us:

(a) interest at the rate of 10% on the overdue amount until the full amount is received by Us;

and

(b) the reasonable costs and charges We incur in recovering any overdue amount including

collection fees and commission charged by a debt collection agency and all legal costs; and

You acknowledge that if You fail to pay any amount due to Us We may refer that failure to a

Credit Reporting Agency.

5 Damage Cover

5.1 Subject to these Terms and Conditions We will grant Damage Cover (including legal

costs incurred with Our consent) for Your benefit for:

(a) Damage to the Vehicle;

(b) loss of the Vehicle through theft; and

5.2 At the commencement of the rental and at additional cost You may purchase:

(a) Collision Damage Waiver (CDW) which reduces the Damage Excess payable by You to

the amount shown in the Rental Agreement but there is no cover for damage to the Vehicle’s

wheels, tyres, windows and windscreen; and

(b) Wheel Damage Waiver (WDW) which provides cover for damage to the Vehicle’s

wheels, tyres, windows and windscreen.

5.3 You must pay an amount up to the Damage Excess stated on the Rental Agreement for

each separate claim if there has been:

(a) Damage to the Vehicle;

(b) theft of the Vehicle; or

party’s insurance company accepts liability and agrees to pay Us for Our loss.

5.4 The Damage Excess payable under clause 5.3 be charged to Your credit card:

(a) for single vehicle Accidents, after a repairer’s estimate or tax invoice verifying the amount

charged for Damage has been sent to You;

(b) if the Vehicle has been stolen, after We have made reasonable enquiries and in Our

opinion it is unlikely the Vehicle will be recovered; and

(i) a reasonable estimate of the Third Party Loss has been made;

(ii) a repairer’s estimate or tax invoice verifying the amount charged for Damage has been

obtained; and

(iii) all documents verifying the Third Party Loss and Damage have been sent to You.

5.5 We will refund the Damage Excess paid pursuant to clause 5.3:

(a) in full if We recover the Damage to the Vehicle from a responsible third party or their

insurer or successfully reject or defend a claim for third party loss; or

(b) on a pro rata basis if We recover only a proportion of any amount claimed for Damage.

5.6 In making a refund We may take into account all reasonable administrative, collection

agency and legal costs incurred in connection with the recovery of the cost of the Damage to

the Vehicle or successful rejection or defence of a claim for third party loss.

5.7 Damage Cover is subject to You not being covered under any policy of insurance.

6 Damage Cover Exclusions

6.1 Even if You have paid the Damage Excess , Damage Cover is excluded where:

(a) there has been a Substantial Breach of the Rental Contract;

(b) You have left the Vehicle unlocked or left the keys or remote control device in the

Vehicle;

personal control;

(d) there has been an impact with the underbody of the Vehicle not caused by a collision with

another Vehicle;

(e) there is Overhead Damage;

(f) hail damage

(g) animal damage

(h) Pantech damage

(i) a Vehicle is damaged whilst being driven in reverse;

(j) the Vehicle has been driven off road or on an Unsealed Road;

(k) You have driven into, or used the Vehicle in, an area prohibited by the Rental Agreement

or outside the area of authorised use shown on the Rental Agreement;

(l) the Vehicle has been totally or partially immersed in water;

(m) the interior of the Vehicle has been damaged, when no other Vehicle is involved;

(n) the tyres of the Vehicle have been damaged other than by normal wear and tear;

(o) You have refuelled the Vehicle with the wrong type of fuel;

(p) You have failed to maintain the Vehicle’s fluid and fuel levels or failed to immediately

rectify or report

to Us any defect in the a Vehicle of which You became aware; or

(q) You have failed to secure properly any load or equipment which leads to loss caused by

any part of load or equipment.

(r) fail to pay full Damage Excess within 48 hours

(s) fail to report the accident within 24 hours

6.2 There is no Damage Cover for damage to or loss of property:

(a) owned by You, or any friend, relative, associate or passenger;

(b) Your employer or employees; or

left in the Vehicle at the end of the rental period will

be held by Us for one month and if not claimed at the expiration of that period will be

destroyed without further notice to You.

6.3 There is also no Damage Cover for:

(a) the full cost of replacing or repairing any accessories supplied by Us including, but not

limited to GPS units, lost keys, keyless start and remote control devices;

(b) loss or damage to goods or property carried in the Vehicle whether owned by You or a

Third Party and You agree to fully indemnify Us for any claims for Third Party Loss that

occurs during the Rental Period; or

7 Fuel

7.1 The Vehicle must be returned at the end of the rental period with the amount of fuel equal

to that at the time of the start of the rental.

7.2 If the Vehicle is returned with less fuel, unless prior arrangements have been made and

noted on the Rental Agreement, the difference will be charged at a rate, which may include a

service component.

7.3 You must use the correct fuel type for the Vehicle and You are liable for any Damage to

the Vehicle if the Vehicle is refuelled with the wrong fuel type.

8 Roadside Assistance, Breakdown, Accidents and Damage

IMPORTANT NOTICE: A breach of any of clauses 8.4 (a), 8.4 (d), 8.4 (e), 8.4 (f); 8.4 (g), or

8.5 is a Substantial Breach of the Rental Contract. See clause 10 for further details.

8.1 Twenty-four-hour roadside assistance is provided free of charge and You must contact

NRMA. Provided there has not been a Substantial Breach Our roadside assistance provider

will supply all practical assistance as soon as practicable.

8.2 We are not responsible for and there is no roadside assistance for:

(a) damage caused by use of the incorrect fuel type;

(b) tyre changing;

(d) keys locked in the Vehicle; or

(e) a flat battery in the Vehicle because you have left the lights or audio equipment on, and

extra charges will apply if any of these services are provided at Your request.

8.3 You must:

(a) report any Accident involving loss or damage to the Vehicle, its theft or any loss involving

the Vehicle, to the rental location from where the Vehicle was hired and within 24 hours of its

occurrence; and

(b) pay Us up to the Damage Excess within 48 hours stated on the Rental Agreement as

required by clause 5.3.

8.4 You must also:

(a) obtain the name and address, phone number and licence number of the other driver

involved in any Accident and the registration number of the other driver’s vehicle;

(b) obtain the name and address and contact details for all witnesses;

operator, if practicable and safe to do so, as well as of the Accident location;

(d) report all Accidents to the police if:

(i) any person is injured;

(ii) the other party leaves the scene of the collision without exchanging names and addresses;

(iii) the other party appears to be affected by drugs or alcohol;

(e) not make or give any offer, promise of payment, settlement, waiver, release, indemnity or

admission of liability;

(f) immediately deliver to Us, every summons, complaint or document in relation to such

loss; and

(g) provide such information and assistance as may be requested by Us and if necessary,

assisting Us in the commencement, defence, maintenance or settlement of legal proceedings

against a third party, including attending at a lawyer’s office and/or court, but We shall have

sole conduct of those

proceedings.

8.5 You must not repair or authorise anyone else to repair the Vehicle if it is damaged unless

You have Our prior written authority.

8.6 Any pre-authorised repairs will only be reimbursed if You supply Us with a tax invoice

for the repair and receipt for the payment.

9 Our Obligations

9.1 If the Vehicle breaks down because of a mechanical defect We will provide You with all

practical assistance, including the provision of a replacement Vehicle of a similar standard to

the previous Vehicle if the defect cannot be repaired.

9.2 Subject to the Australian Consumer Law, We are not responsible for:

(a) flights You have missed or are delayed;

(b) holiday or travel plans that are disrupted;

(d) economic or consequential loss, unless We are in breach of Our obligations to You under

the Rental Contract.

10 Consequences of a Substantial Breach of the Rental Contract

10.1 If You or any Authorised Driver:

(a) commit a Substantial Breach of the Rental Contract in a way that causes Damage, theft of

the

Vehicle or third party loss; or

(b) drive the Vehicle in a reckless manner so that a substantial breach of road safety

legislation, has

occurred,

You and any Authorised Driver:

(i) have no Damage Cover;

(ii) are liable for all Damage, theft of the Vehicle and third party loss; and

(iii) are liable for and must pay any additional costs or expenses We incur as a direct

consequence.

10.2 Acting reasonably, We may terminate the Rental Contract and take immediate

possession of the Vehicle if a

breach of any part of clause 10.1 has occurred.

11 Privacy Policy

11.1 We are committed to complying with the Australian Privacy principles and when We

collect Your personal

information We will do so only for the purpose of providing rental services to You.

11.2 You may choose not to provide this information to Us but We may not be able to provide

You with Our rental

services.

11.3 We take reasonable steps to make sure that Your personal information is accurate, up to

date and complete

and that it is protected from misuse, loss or unauthorised access, modification or disclosure.

11.4 We may use GPS tracking or other electronic tools to enable the geographical location of

the Vehicle to be

tracked or located. By hiring a Vehicle You expressly consent to Us using a GPS tracking

device on the

Vehicle during the Rental Period and to Us collecting, using and retaining information from

that device.

Further information is available in Our Privacy Policy.

11.5 Our Privacy Policy may be accessed at Our website.

12 Resolving Your Complaints

12.1 If You have a complaint or dispute about Your rental with Us, including the service You

have received from Us or decisions made on a claim, You may refer Your complaint or

dispute to Our Internal Disputes

Resolution (IDR) process where Your complaint or dispute will be reviewed by an employee

who has the experience, knowledge and authority to conduct a full review.

12.2 The first step is to contact Us and Our IDR officer will acknowledge receipt of Your

complaint or dispute within 14 working days.

12.3 Provided that We have all the necessary information Our IDR officer will review Your

complaint or dispute and respond to You with reasons for Our decision within 15 working

days or if further investigation is required within a reasonable time frame that We will

endeavour to agree with You.

13 Definitions

Accident means a single unintended, unforeseen collision between the Vehicle and any other

object, including another vehicle or an animal, that results in Damage to the Vehicle or third

party loss; Commercial Vehicle means a Vehicle that is a van, utility, truck, mini-bus or bus

that is constructed and used for the carriage of goods or property or the transport of

passengers.

Damage to the Vehicle means:

(a) loss or damage to the Vehicle including its parts, components and accessories that requires

repair or replacement, subject to reasonable fair wear and tear;

(b) towing and salvage fees;

(d) Loss of Use, and for the removal of doubt, any damage to the Vehicle’s windscreen,

headlights, indicators, wheels or tyres that makes the Vehicle unroadworthy is not fair wear

and tear.

Damage Excess means the amount up to which You must pay Us:

(a) for Damage to the Vehicle, including damage caused by hail;

(b) towing and salvage charges;

(d) loss of the Vehicle through theft; and

(e) third party loss.

Loss of Use means the daily loss We incur as a result of the Vehicle being unavailable for

hire because it is

being repaired or has been written off or because it was stolen and We are waiting for it to be

replaced.

Overhead Damage means:

(a) damage at or above the level of the top of the front windscreen of the Vehicle;

(b) damage to any part of the pantech or box section of a Commercial Vehicle; or

caused by:

(i) contact between the part of the Vehicle that is at or above the level of the top of the front

windscreen with objects overhanging or obstructing its path;

(ii) objects being placed on the roof of the Vehicle; or

(iii) You or any person standing or sitting on the roof of the Vehicle.

Substantial Breach means a breach of any of clauses:

• 0, 3.2, 3.3, 3.4, 3.5, 4.4, 7.3, or 8.5 that causes Damage to the Vehicle, theft of the Vehicle

or third

party loss; or

• 8.4(a), 8.4(d), 8.4(e), 8.4(f), 8.4(g). that prevents Us from properly investigating a claim

arising from an Accident or theft or from prosecuting or defending any Accident or theft

claim.

Snow Line means any area within an alpine national park between 1 May and 31 October or

any area where snow is likely to fall or has fallen.

Unsealed Road means a road that has been formed and constructed but is not sealed with a

hard material such as tar, bitumen or concrete.

Vehicle means the vehicle, including a Commercial Vehicle, described in the Rental

Agreement and includes its components, accessories, tools, tyres and equipment and any

replacement vehicle.

We, Us, Our, means Pristine Solutions Australia Pty Ltd trading as Anis Car & Truck Rental

ABN 30 602 682 468.

You, Your means the person that rents the Vehicle from Us whether it is an individual, a firm

or a company and includes any person We have authorised to drive the Vehicle prior to the

commencement of the rental.

ROADS AND MARITIME SERVICES TERMS AND CONDITIONS

Roads and Maritime Services (ABN 76 236 371 088) (RMS), through